Frequently asked questions

An SMM panel is a website that sells social media services, such as followers, likes, views, comments and members, in set quantities. You pick a service, paste a link or username, choose a quantity and pay from a prepaid balance. Prices are usually quoted per 1,000. Many panels also sell through an API, so other sites can resell their services. NotPanel works this way and shows the charge before you confirm each order.

Selling SMM services is generally run as an ordinary online business, but the answer also depends on how and where you use them. The major social platforms' terms ban fake or artificial engagement, and some countries have consumer-protection rules against fake followers, views or reviews used to mislead people. Check the rules of the platform you use and the law where you live, and ask a lawyer for a firm answer. This is general information, not legal advice. NotPanel's Terms of Service explain how you may use NotPanel.

It depends on the service, and no panel can show you who is behind each account. Words such as “real”, “HQ” or “active” in a service name are the provider's own description, not something the panel has checked. A bought count also does not mean those accounts will watch, comment or buy. NotPanel does not verify the accounts behind a service, so compare each service's price, limits, Avg. start and buyer ratings, where shown, before you order.

Counts drop when the accounts behind them disappear or change. Platforms remove or restrict accounts and activity they judge inauthentic, some accounts are deleted or deactivated, and some people unfollow. How much a count drops differs from service to service, and a “No drop” label in a service name is the provider's description, not a promise. On NotPanel, services marked Refill let you ask for a top-up from the order details.

Refill means the provider tops a count back up after it falls below the quantity that was delivered. Only some services offer it. A refill restores a count but does not make it permanent, and each panel sets its own rules on when you can ask. On NotPanel, only services marked Refill support it: request it from a Completed or Partially completed order, at most once every 6 hours, and the order shows whether it was accepted.

Drip-feed splits one order into smaller batches delivered over time instead of all at once, for example several batches a set number of minutes apart. It changes only the pace of delivery. It does not change the quality of the service or how a platform treats your account. On NotPanel, drip-feed is called Speed. It is available on services that support it, and every batch is scheduled within 48 hours.

It depends on the service, the quantity, the provider's current workload and whether the order is drip-fed. Starting and finishing are different things: an order can start quickly and still take hours or days to deliver a large quantity, so follow the order status rather than a promised time. Where it is measured, NotPanel shows an Avg. start for each service, which is the typical time from placing an order to its first delivery. Each order also shows its current status.

Most panels resell services from other providers. A price reflects what the provider charges, the quality of the service, the panel's markup and extras such as refill, drip-feed or country targeting. A very low rate can come with more drops or slower starts, so compare limits, start times and refill instead of looking at price alone. NotPanel prices follow each service's current cost, and discount levels apply automatically as your spend grows.

No panel can make bought engagement risk-free, but a few checks lower the risk. Choose a panel that never asks for your social media password, shows the price and quantity limits before you pay, explains its refill and cancel rules, shows each order's status and answers through support tickets. Start with a small order near the service minimum. NotPanel needs only a link or username, shows the charge before every order and supports two-factor authentication.

Sometimes. Some services are labelled with a country, and some website traffic services let you choose one. Targeted services often cost more, and the country label is the provider's description, which a panel cannot check account by account. On NotPanel, search the Services page for a country to see the services whose names include it. Website traffic services with a Country field let you choose the country when you order.

A reseller panel is your own panel, bot or website that buys services from another panel through its API and sells them at your own prices. A child panel is a ready-made, branded copy of a parent panel, and it usually uses that parent as its only provider. NotPanel does not offer child panels. To resell, connect your own panel, bot or website to the NotPanel API with an API key from your dashboard.

No, NotPanel never needs your social media password: an order takes only a link or username. NotPanel support will never ask for your password either, so never send passwords, 2FA codes, private keys or payment details in a support message or to anyone claiming to be NotPanel.

It can happen: each social platform sets its own rules on paid engagement, and NotPanel cannot guarantee how a platform treats your account. You are responsible for how you use your own account. If you want a cautious start, place a small order near the service minimum first.

Usually not: a private profile or post cannot be opened, so the order cannot be delivered. The exception is a service whose link type is a group or invite link; use exactly the link type that service names. Keep a public account public until the order reaches a final status.

To place a NotPanel order, add funds to your wallet, choose a service, then enter the link or username and a quantity between the service's minimum and maximum. NotPanel shows the charge before you confirm, and your balance must cover it. The order then appears in your Orders list with its live status.

Start times differ by service, so each NotPanel service shows an Avg. start where one is listed. Where measured, Avg. start is the typical (median) time from placing an order to its first observed delivery, taken from at most its last 50 starts. It measures the start, not completion; read it with the price, buyer ratings and sample count where shown to pick a service that fits your schedule.

Yes, on services that support it: Speed (drip-feed) splits one order into smaller batches sent over time, and every batch is scheduled within 48 hours. On the website, pick a “Finish in about” time, or set the number of batches (2 to 100) and the minutes between them (1 to 1,440); batches multiplied by minutes between batches can be at most 2,880. Some services allow a narrower range, and the order form shows it. API users send runs with interval, or drip_feed_total_minutes.

Canceled and partially completed outcomes are reconciled to the Wallet under the refund policy. A temporarily uncertain or processing order may remain under review rather than being credited twice.

Your NotPanel order always shows its current status. Pending means accepted but not sent yet; Processing means sent and waiting for delivery to begin; In progress means delivery is running; Completed means the full quantity was delivered; Partially completed means only part was delivered; Canceled means nothing more will be delivered; Closed means NotPanel stopped tracking the order, so contact support if you need help. Completed, Partially completed, Canceled and Closed are final, and there is no separate Failed status.

Yes, you can cancel any NotPanel order from your Orders list for 15 seconds after placing it, while it has not been sent. After it is sent, a Processing or In progress order on a service that allows cancels shows Request cancel; the order keeps running until it is actually canceled, and if the cancel is refused, you can ask again after 10 minutes. The refund policy explains how a canceled order settles.

Enter the type of link the NotPanel service asks for, such as a profile or channel, a post, a video, a track or playlist, a live stream or a group invite. Copy the link straight from the app and make sure it can be opened. A profile link on a post service, or the reverse, is refused or cannot be delivered.

Usually not until the first order finishes. When an order on the same link is still running, NotPanel can refuse a new one with the message “An order for this link is still running. Wait until it finishes.” Wait until the first order reaches a final status, then try again; on some services a short wait still applies after that.

Yes, NotPanel's Mass order page takes one order per line in the format service ID | link | quantity, and one batch takes 100 lines at most. Every line is priced and checked before anything is placed, lines with errors are skipped, and failed lines can be retried later without placing the successful ones twice. Services that need extra details, like custom comments, use New Order instead.

Each NotPanel price follows the current cost of that service, so when a service gets cheaper your price drops too. You see the charge before you confirm, and discount levels then lower your rate automatically as your spend grows.

You can add funds with UPI - PhonePe, PayTM, Gpay, Binance Pay, SBP (Russia), Crypto (OxaPay), and JazzCash / EasyPaisa (CashMaal). Your wallet shows the current limits, fees and payment instructions.

Yes, and they apply automatically — there is nothing to request. Your rate follows your own successful order spend over a rolling 90-day window: $10 of spend earns 5% off, rising through the published ladder to 50% at $2,000. Deposits do not count. Each tier is an upper bound: some services receive a smaller discount.

The minimum deposit on NotPanel is $0.10. Open the Wallet to see any fee and the exact amount to pay before you send money. Your balance only needs to cover the order you want to place.

No. NotPanel adds no fee to deposits on any payment method, and orders carry no extra charges either. Some payment providers charge their own processing fee on their side; if one applies, it is shown before you pay.

NotPanel balances, prices and order charges are in US dollars (USD), and the API always reports amounts in USD. Some payment methods are paid in a local currency, such as Indian rupees for UPI, and the Wallet shows the converted amount before you pay. You can also display prices in another currency from Settings; charges stay in USD.

If a payment does not show in your NotPanel balance, open a support ticket in the Payment category with your payment ID, the amount and a screenshot of the payment. Support checks it with the payment method and replies in the ticket.

Yes, selected NotPanel services give a free amount every day to accounts with a verified email address, with no payment and no card. You choose an amount from the service minimum to the free amount shown, and each account gets one free order per service every 24 hours. When the day's allowance is used, the page shows “All given out today” until the daily reset at midnight. For a larger amount, place a normal paid order at the full price.

Free orders are single website orders: they cannot be placed through the API or Mass order, and they cannot use Speed or Refill. Only links to public posts or profiles work. Each email address and each post gets one free order per service every 24 hours, and extra checks stop repeated claims.

Only services marked Refill support refill requests. Check the service row for current eligibility, then ask from the order details: you can request one refill per order every 6 hours, with no end date, and the order shows the request status. Refill is not universal or automatic. This 6-hour rule applies to most services; some services have their own refill window, shown in the service name or description, and some accept only a set number of refills per day.

Canceled and partially completed orders settle according to the confirmed outcome. An eligible order still unresolved seven days after creation receives a full refund of its original charge to the Wallet, even if delivery happens later.

Open the order in your NotPanel Orders list and choose Request refill; it appears on Completed or Partially completed orders from services marked Refill. The order then shows Refill requested, Refill in progress, Refill completed or Refill not accepted. API users send action=refill and check it with action=refill_status.

A NotPanel refill request is not accepted when it comes too early, when today's refills are used up, while the order is still running, when the order cannot be refilled, or when the refill was refused. The order shows the reason. If it is too early or was refused, ask again later; if today's refills are used up, ask again tomorrow; if the order cannot be refilled, open a support ticket with the order ID.

Yes. NotPanel's reseller API uses the classic key + action call at /api/v3 (/api/v1 and /api/v2 behave the same), and it has idempotent orders and signed webhooks on that same call — no separate REST API needed. Send an optional request_id with action=add and a retry returns the original order instead of a second charge. Generate a key in the dashboard and use the developer documentation as the contract.

Yes, resellers can connect their own panel, bot or website to the NotPanel API and buy at current catalog prices, with discount levels applied automatically as their spend grows. Free services are website-only and are not available through the API.

Yes. NotPanel sends HMAC-SHA256 signed webhooks for 8 order and refill events (order.processing, order.in_progress, order.completed, order.partial, order.canceled, order.cancel_refused, refill.completed, refill.rejected), to up to 5 endpoints per account. Together with optional request_id on action=add, NotPanel has both idempotent orders and signed webhooks on the classic key + action API. Delivery is at least once, so deduplicate by event id and also check status through the API when it matters.

Yes, the NotPanel API uses the common key + action format: POST requests to https://notpanel.com/api/v3 with actions such as services, add, status, cancel, refill, refill_status and balance. Scripts built for that format usually need only the new URL and key. One status, cancel or refill call can carry 100 order IDs at most.

Every NotPanel account starts at 120 API requests per minute, and the limit rises automatically with your all-time successful spend (not the 90-day discount window), reaching 2,400 requests per minute at $2,500. All API keys on an account share one limit, and some actions also have their own per-minute limits.

No, if you send a request_id. Repeating action=add with the same request_id (128 characters at most) returns the original NotPanel order instead of placing a second one, and action=order_details can find that order by its request_id. Without a request_id, an identical add within 60 seconds also returns the first order.

For a quick answer, use Ask AI on your NotPanel Support page: it answers questions about orders, refills, payments, adding funds and your account instantly, 24/7. For anything our team needs to check, such as a missing payment or a custom order, open a support ticket from the same page; tickets are sorted into Order, Payment, Account and Other, and the history stays in your account. You can also email support about any question at the address on the Contact page. Include your order ID, payment ID, the link and a screenshot for a faster answer.

Go to Dashboard > Account deletion, give a reason and confirm with a 6-digit code sent to your verified email address, plus your two-factor code if it is on. Finish or cancel open orders, refills and payments first; a deletion request with unfinished items is stopped. The deletion is then scheduled, and until it runs you can choose Keep my account to stop it.

Deleting a NotPanel account is permanent: sign-in, sessions, API keys and webhooks stop working, your balance is given up and set to zero, and nothing can be restored.

Ask AI uses your first name and your own orders, deposits and balance so its answers fit your account. It never sees your email address, password, two-factor codes or payment details, never shows anyone else's account, and cannot change anything: it does not refund, cancel or move money. For those, open a support ticket.