Frequently Asked Questions

NotPanel is the original wholesale SMM panel running since 2014. We provide social media marketing services — followers, likes, views, comments, subscribers, and more — for 20+ platforms including Instagram, YouTube, TikTok, Twitter/X, Facebook, and Telegram. Unlike most panels that are PHP resellers buying from other panels, we are the direct source with the cheapest prices in the market starting at $0.00001 per unit ($0.01 per 1,000).

Most SMM panels are built on the same outdated PHP script and simply resell services from other panels at a markup. NotPanel is different: we've been the wholesale provider since 2014, we built our platform from scratch with modern technology, and we offer direct source pricing. Our 0.1-second average delivery start time is the fastest in the industry, and our prices are the lowest because there's no middleman.

Yes. We use industry-standard security practices including encrypted sessions, secure password hashing, AES-256-GCM encryption for sensitive data, CSRF protection, and rate limiting. We've been operating since 2014 with over 8.7 million orders delivered and 1 million+ users — our track record speaks for itself.

It's simple: 1) Create a free account, 2) Deposit funds via crypto, card, or 10+ payment methods, 3) Browse our services catalog, 4) Paste your social media link, select quantity, and confirm. Your order starts processing in 0.1 seconds on average.

Orders start processing in 0.1 seconds on average — the fastest in the SMM industry. Most standard orders complete within minutes. Larger orders may take a few hours depending on the service type and quantity. You can track real-time progress from your dashboard.

Yes. Drip feed lets you spread delivery over a period of time for more natural-looking growth. You set the total quantity and the number of runs — we handle the rest. This is available on most services and is great for organic-looking engagement.

Failed orders are automatically refunded to your account balance. We retry orders up to 3 times before marking them as failed. If an order partially delivers, you're refunded for the undelivered portion. You'll see the status update in real-time on your dashboard.

Because we're the wholesale source — not a reseller of a reseller. Most panels buy services from providers who buy from us, adding markup at each level. When you buy from NotPanel, you're buying at the direct source price with no middleman. That's why our prices start at $0.00001 per unit ($0.01 per 1,000).

We accept cryptocurrency (Bitcoin, Ethereum, USDT, and more), credit/debit cards, and 10+ additional payment methods. Deposits are processed instantly for most methods. Minimum deposit amounts vary by payment method.

Yes. Resellers and high-volume buyers can get custom pricing. Contact our support team with your expected monthly volume and we'll set up special rates for your account.

Yes. Many services come with automatic refill guarantees. If the count drops within the guarantee period, we refill it for free — no need to contact support. Look for the 'R' badge on service listings to identify services with refill guarantees.

We offer automatic refunds for failed and cancelled orders. Partial deliveries are refunded for the undelivered portion. Account balance refunds are available for unused funds. We do not refund for delivered services, account bans by the platform, or incorrect links provided by the user. See our full Refund Policy for details.

Yes. We offer a full REST API using the standard SMM panel protocol. You can integrate our services into your own panel, website, or application. Generate your API key from the dashboard and check our API documentation for endpoints, request formats, and examples.

Absolutely. NotPanel is designed for resellers. Use our API to build your own panel, set your own prices, and earn the margin. Many of the biggest SMM panels in the market resell our services. We offer the cheapest wholesale rates so you can maximize your profit.

Yes. Set up webhooks from your dashboard to receive real-time notifications when order statuses change. We support events for order completion, partial delivery, failure, refund, and more. Webhooks are signed with HMAC-SHA256 for security.