Политика возвратов

This Refund Policy (the "Policy") governs and sets forth the terms, conditions, procedures, and limitations applicable to all refund requests, refund determinations, credit issuances, and related matters arising out of or in connection with your (the "User," "you," or "your") use of the services, features, and functionality provided by NotPanel (the "Company," "we," "us," or "our") through its platform, website, application programming interfaces, and all related services (collectively, the "Services"). By placing an order, making a deposit, or otherwise using the Services, you acknowledge and agree that you have read, understood, and consent to be bound by this Policy in its entirety, including all limitations, exclusions, and conditions described herein.

NotPanel strives to deliver high-quality services in a timely and reliable manner; however, due to the inherent nature of third-party service delivery, social media platform policies, provider availability, and other factors beyond our direct control, issues may occasionally arise that affect order fulfillment, delivery speed, delivery completeness, or service quality. This Policy outlines how such issues are addressed and the circumstances under which refunds may or may not be issued. The following general provisions apply to all refund requests and determinations made under this Policy:

• Internal account balance credits only: All refunds, credits, reimbursements, and compensations issued under this Policy are credited exclusively to your internal NotPanel account balance (the "Wallet"). Refunded amounts are added to your Wallet and may be used to place future orders or purchase additional services through the platform. Refunds are available for immediate use upon being credited to your Wallet.
• No automatic return to original payment method: Refunds are NOT returned, reversed, refunded, or otherwise credited to your original payment method, payment instrument, bank account, credit card, debit card, cryptocurrency wallet, or any other external financial account, unless explicitly agreed upon in writing by a member of our authorized customer support team on a case-by-case basis and subject to the terms and conditions of Section 10 of this Policy. This limitation applies regardless of the payment method used for the original deposit or the reason for the refund.
• Investigation rights reserved: NotPanel reserves the unqualified right to investigate, review, verify, and evaluate any and all refund requests before processing, approving, or denying such requests. This investigation may include, without limitation: verification of order details and delivery status; communication with and inquiry to our third-party service providers; review of system logs, transaction records, and delivery data; verification of the accuracy and validity of information provided in the refund request; and any other investigative measures we deem necessary or appropriate in our sole discretion.
• Reseller model acknowledgment: You acknowledge and agree that NotPanel operates as a reseller and intermediary for social media marketing services provided by third-party service providers (each, a "Provider"). As such, refund availability, processing time, and eligibility are dependent upon, and may be limited by, the policies, practices, responsiveness, and capabilities of our third-party Providers. NotPanel makes commercially reasonable efforts to resolve refund requests in a timely manner, but cannot guarantee specific outcomes where Provider cooperation is required.
• Final determination authority: All refund determinations, including the decision to approve, deny, or partially approve a refund request, and the amount of any refund or credit issued, are made by NotPanel in its sole and absolute discretion, taking into account the specific facts and circumstances of each case, applicable Provider policies, and the terms of this Policy. NotPanel's determination on any refund request shall be final and binding, except as otherwise required by applicable law.

Orders that remain in a "Pending" status -- meaning that the order has been received and recorded by our system but has not yet been transmitted to, accepted by, or commenced processing by a third-party Provider -- may be eligible for cancellation and a full refund of the amount charged for that order. The availability of cancellation is contingent upon the order remaining in Pending status at the exact moment the cancellation request is processed by our system. Due to the automated and near-instantaneous nature of order routing, an order may transition from Pending to Processing status at any time, and NotPanel cannot guarantee that a cancellation request will be processed before this transition occurs.

The following terms and conditions apply to the cancellation of Pending orders:

• Full refund to account balance: Upon successful cancellation of a Pending order, the full amount that was debited from your Wallet for that order will be credited back to your Wallet immediately and automatically. The refunded amount will be available for use in placing new orders or purchasing additional services without any delay, deduction, or processing fee.
• Self-service cancellation functionality: You may cancel Pending orders directly from the order detail page within your dashboard, without the need to contact customer support, submit a support ticket, or wait for manual processing. The self-service cancellation feature is available twenty-four (24) hours a day, seven (7) days a week, and provides instant confirmation of the cancellation and refund.
• No fees, penalties, or charges: There are no cancellation fees, processing fees, administrative charges, penalties, or deductions of any kind associated with the cancellation of orders that are in Pending status at the time of cancellation. The full original order amount is refunded without any reduction.
• Timing considerations and race conditions: You acknowledge and understand that order processing is automated and that there is an inherent window of time during which an order may transition from Pending to Processing status. If your cancellation request is submitted during this transition window, the cancellation may not be processed successfully, in which case the order will proceed to fulfillment and will be governed by the provisions applicable to In-Progress orders as set forth in Section 3 of this Policy.

Orders that have transitioned to "Processing" or "In Progress" status -- meaning that the order has been transmitted to and accepted by a third-party Provider and delivery has commenced or is imminent -- cannot be cancelled, reversed, recalled, or stopped, as the order data has already been submitted to the Provider's fulfillment system and delivery operations may have already begun. Once an order leaves Pending status, we no longer have the technical ability to prevent or reverse the delivery process initiated by the Provider.

Notwithstanding the foregoing, if you experience issues with an In-Progress order, the following remediation procedures are available to you:

• Stalled or delayed delivery beyond estimated timeframes: If an order has been in Processing or In Progress status for a period exceeding forty-eight (48) hours beyond the estimated delivery time displayed at the time of purchase, you may contact our customer support team by submitting a support ticket through the dashboard or by emailing support@notpanel.com with your order number and a description of the issue. Our support team will initiate an investigation with the relevant Provider to determine the cause of the delay and the expected resolution timeframe.
• Provider investigation and resolution: Upon receiving a report of a stalled or significantly delayed order, our support team will contact the relevant Provider to investigate the status of the order and determine whether delivery can be completed. If, following investigation, it is determined that the Provider is unable to complete delivery of the order within a reasonable additional timeframe, we will issue a full or partial refund to your Wallet for the undelivered portion of the order, as applicable.
• Investigation timeframes: Investigations with third-party Providers typically require twenty-four (24) to seventy-two (72) hours to complete, depending on the Provider's responsiveness, the complexity of the issue, and the volume of pending investigations. During this period, you will receive updates through your support ticket as information becomes available. NotPanel makes commercially reasonable efforts to expedite investigations, but cannot guarantee specific resolution timeframes due to dependence on third-party Provider cooperation.
• Automatic status monitoring: Our system continuously monitors the status of all In-Progress orders and automatically flags orders that exceed expected delivery timeframes for review. In some cases, refunds for stalled orders may be issued automatically without the need for you to submit a manual request.

In certain circumstances, a third-party Provider may deliver only a portion of the total quantity ordered, resulting in what is classified as a "Partial" delivery. Partial deliveries may occur due to a variety of factors, including but not limited to: Provider capacity limitations; social media platform rate limiting or content moderation actions; account restrictions or privacy settings on the target account; technical issues in the Provider's fulfillment system; or other factors beyond the control of NotPanel. When a partial delivery occurs, you are entitled to receive an automatic refund for the undelivered portion of the order, calculated as described below.

The refund amount for partial deliveries is calculated using the following formula, which ensures that you are charged only for the quantity of services that were actually delivered:

Refund Amount = (Undelivered Quantity / Total Ordered Quantity) x Total Order Charge

For example, if you placed an order for 1,000 units at a total charge of $5.00 and only 600 units were delivered, the refund calculation would be: (400 / 1,000) x $5.00 = $2.00 refunded to your Wallet. This calculation is performed automatically by our system and is based on the delivery count reported by the Provider at the time the order status is updated to "Partial."

The partial delivery refund is credited automatically to your Wallet at the moment the order status is updated to "Partial" in our system, without any action required on your part. You will receive a notification of the partial delivery and associated refund through your dashboard and, if applicable, via email or webhook notification. If you believe the delivery count reported for a Partial order is inaccurate or does not reflect the actual delivery received, you may contact our support team at support@notpanel.com with your order number and evidence of the discrepancy, and we will investigate the matter with the relevant Provider.

In the event that a third-party Provider fails to deliver any portion of the ordered services -- resulting in zero (0) units delivered and the order being classified as "Failed," "Cancelled," or "Refunded" -- the following refund procedures and policies apply. Non-delivery may occur due to a variety of factors, including but not limited to: Provider system failures or outages; social media platform policy enforcement actions; invalid or inaccessible target URLs; Provider service discontinuation; or other circumstances that prevent the initiation or completion of delivery.

• Manual reporting of non-delivery: If you observe that your order has received zero delivery and the order status has not been automatically updated to reflect this, you should contact our customer support team by submitting a support ticket through your dashboard or by emailing support@notpanel.com, providing your order number and a description of the issue. Our support team will investigate the matter with the relevant Provider to confirm the non-delivery and determine the appropriate resolution.
• Investigation process and timeframes: Investigations into non-delivery reports are conducted by our support team in coordination with the relevant third-party Provider. This investigation process typically requires twenty-four (24) to seventy-two (72) hours to complete. During this period, our team will verify the delivery status with the Provider, review system logs and delivery data, and determine whether the order can be re-attempted or whether a refund should be issued. You will receive updates through your support ticket as the investigation progresses.
• Full refund for confirmed non-delivery: If the investigation confirms that the ordered services were not delivered and cannot be delivered within a reasonable timeframe, a full refund of the order amount will be credited to your Wallet. This refund will be processed as promptly as possible following the conclusion of the investigation.
• Automatic system-initiated refunds: Orders that are automatically marked as "Refunded" or "Failed" by our order management system (for example, due to automatic detection of Provider failure, order timeout, or error responses from the Provider API) are credited to your Wallet immediately and automatically at the time the status change occurs, without the need for you to submit a manual refund request or contact customer support. You will be notified of the automatic refund through your dashboard.
• Re-order option: Following a confirmed non-delivery and refund, you may choose to place a new order for the same or similar service using the refunded balance in your Wallet. NotPanel does not guarantee that a re-order will be successful, as delivery depends on Provider availability and other factors described in this Policy.

Certain services offered through the NotPanel platform include a refill guarantee (the "Refill Guarantee"), which provides that if the engagement, followers, likes, views, or other social media metrics delivered through the service decrease or "drop" within a specified guarantee period following successful delivery, you may request a free replacement or "refill" of the dropped quantity at no additional cost. The availability, duration, and specific terms of the Refill Guarantee vary by service and are determined by the capabilities and policies of the third-party Provider responsible for fulfilling that service. The Refill Guarantee is subject to the following terms, conditions, and limitations:

• Guarantee period and duration: The duration of the Refill Guarantee period (typically thirty (30) calendar days from the date of delivery, though this may vary by service) is displayed on the service detail page and in the order confirmation at the time of purchase. The guarantee period begins on the date the order is marked as "Completed" in our system. No refill requests will be accepted or processed after the expiration of the applicable guarantee period, regardless of the reason for the drop.
• Submitting refill requests: To request a refill, navigate to the order detail page in your dashboard and use the designated refill request feature. Alternatively, you may submit a refill request through a support ticket, providing your order number and a description of the drop observed. Refill requests must be submitted before the expiration of the applicable guarantee period.
• Provider-dependent fulfillment: You acknowledge and agree that the ability to fulfill refill requests is dependent upon the third-party Provider's capacity, availability, and willingness to provide replacement delivery. NotPanel acts as an intermediary and transmits your refill request to the relevant Provider, but cannot independently guarantee that all refill requests will be accepted or fulfilled by the Provider. In the event that a Provider is unable to fulfill a refill request, NotPanel may, at its sole discretion, attempt to fulfill the refill through an alternative Provider or issue a partial refund for the dropped quantity.
• Display of guarantee terms at purchase: The existence of a Refill Guarantee, its duration, and any specific terms or limitations applicable to a particular service are displayed on the service listing page and included in the order confirmation prior to the completion of your purchase. By placing an order for a service with a Refill Guarantee, you acknowledge that you have reviewed and accepted the specific guarantee terms applicable to that service.
• Refill delivery timeframes: Refill deliveries are typically processed within twenty-four (24) to seventy-two (72) hours of the refill request being submitted, though actual delivery times may vary depending on Provider capacity and queue volume. NotPanel does not guarantee specific delivery timeframes for refill requests.

Notwithstanding the availability of the Refill Guarantee described in Section 6, refills are NOT provided, available, or applicable in the following circumstances and situations. These exclusions exist because the conditions described below are attributable to actions taken by you, the social media platform, or other factors outside the control of NotPanel and its third-party Providers, and the drops or losses occurring under these circumstances are not a result of any deficiency in the service delivered. By placing an order, you acknowledge and agree to the following refill exclusions:

• Account privacy settings changed after order placement: If the target social media account is set to private, restricted, or otherwise made inaccessible after the order was placed and delivery commenced, refills cannot be provided because the Provider's systems are unable to access the account or content necessary to deliver replacement engagement. This includes any change to account visibility, audience restrictions, or content accessibility settings.
• Content deletion or archival by the account owner: If the specific post, video, story, reel, tweet, or other content item that was the target of the order is deleted, archived, hidden, made private, or otherwise removed or made inaccessible by the account owner after order placement, refills for that content cannot be provided as the target no longer exists or is not accessible to the Provider's delivery systems.
• Account suspension, termination, or ban by the social media platform: If the target social media account is suspended, permanently banned, temporarily restricted, shadowbanned, or otherwise penalized by the social media platform for any reason (including but not limited to violations of the platform's terms of service, community guidelines, or acceptable use policies), refills cannot be provided as the account or content is no longer accessible.
• Manual removal of engagement by the account owner: If the account owner manually removes, blocks, restricts, or otherwise eliminates the followers, likes, comments, views, or other engagement delivered through the service, refills are not available for the manually removed engagement, as the removal was a voluntary action by the account owner.
• Expiration of the applicable guarantee period: Refill requests submitted after the expiration of the Refill Guarantee period specified for the particular service at the time of purchase will not be accepted or processed, regardless of the reason for the drop or the magnitude of the loss. The guarantee period is a firm deadline and cannot be extended, waived, or modified.
• Username, handle, or account identifier change: If the username, handle, vanity URL, or other identifying information of the target social media account is changed after the order was placed, refills may not be available because the Provider's systems may be unable to locate or identify the correct account using the original information provided at the time of order placement.
• Account deactivation or temporary disablement: If the target social media account is voluntarily deactivated, temporarily disabled, or placed in an inactive state by the account owner at any time during the guarantee period, refills cannot be provided during or after the period of deactivation, as the account is not accessible to delivery systems.
• Platform algorithm or policy changes: Drops in engagement that result from changes to the social media platform's algorithm, content distribution policies, engagement counting methodology, or other platform-level changes that affect how engagement is measured, displayed, or retained are not eligible for refills, as such changes are beyond the control of NotPanel and its Providers.

NotPanel offers subscription-based ordering functionality that allows you to configure recurring, automated orders for specified services at defined intervals (collectively, "Subscription Orders"). Each individual order placed by a subscription is treated as a separate, independent, and distinct transaction for all purposes under this Policy, including refund eligibility, refund calculation, and refund processing. The following terms and conditions govern refunds in connection with Subscription Orders:

• Individual order refund eligibility: Each individual order generated and placed by a subscription is subject to the same refund rules, policies, conditions, exclusions, and limitations that apply to manually placed orders as described throughout this Policy. The refund eligibility of any individual Subscription Order is determined based on the specific facts and circumstances of that particular order, independent of any other orders placed by the same or different subscription.
• Subscription cancellation does not trigger retroactive refunds: Cancelling, pausing, deactivating, or terminating a subscription does NOT entitle you to a refund, credit, reimbursement, or compensation for any orders that were previously placed, processed, delivered, or completed by that subscription prior to the cancellation. Subscription cancellation only prevents future orders from being placed and does not affect the status, delivery, or charges associated with past orders.
• Pausing a subscription: Pausing or temporarily suspending a subscription prevents future orders from being placed during the pause period but does not generate any refund, credit, or compensation for orders placed prior to the pause. When a paused subscription is resumed, new orders will be placed according to the subscription schedule, beginning from the resumption date.
• Independent transaction treatment: For the avoidance of doubt, each Subscription Order constitutes an independent financial transaction with its own order number, delivery tracking, status monitoring, and refund eligibility determination. The outcome, delivery status, or refund determination of any one Subscription Order has no bearing on, and does not create any precedent or entitlement with respect to, any other Subscription Order or any other order placed through the Services.
• Insufficient balance handling: If your Wallet balance is insufficient to cover the cost of a scheduled Subscription Order at the time it is due to be placed, the order will not be placed and no charge will be incurred. The subscription may be automatically paused or skipped depending on your subscription configuration settings. No refund or credit is applicable in this scenario as no charge was made.

Notwithstanding any other provision of this Policy, refunds are NOT available, applicable, or issuable under any of the following circumstances or situations. These non-refundable conditions are absolute and apply regardless of the amount charged, the delivery status, or any other factor, to the fullest extent permitted by applicable law. By using the Services and placing orders, you expressly acknowledge and agree to the following non-refundable conditions:

• Incorrect, invalid, or inaccessible links: Orders placed with incorrect, invalid, malformed, broken, inaccessible, or private links, URLs, or account identifiers provided by you are not eligible for refunds. It is your sole responsibility to verify the accuracy, validity, and accessibility of all links and information provided at the time of order placement before submitting the order. NotPanel is not responsible for orders that fail or are delivered incorrectly due to erroneous information provided by you.
• Fully delivered orders: Orders that have been fully and completely delivered in accordance with the specifications and quantities submitted at the time of order placement are not eligible for refunds, regardless of whether the delivered services met your subjective expectations, desired outcomes, or intended results. Delivery is measured by the quantity of engagement, followers, views, or other metrics provided, not by the achievement of any particular business outcome or return on investment.
• Account termination for Terms of Service violations: If your NotPanel account is suspended, restricted, or permanently terminated due to violations of our Terms of Service, Acceptable Use Policy, or any other applicable agreement, including but not limited to fraud, abuse, chargebacks, multiple account creation, or prohibited activities, any remaining account balance and any pending or future refund entitlements are forfeited in their entirety. No refunds, credits, or compensations of any kind will be issued in connection with accounts terminated for policy violations.
• Services designated as non-refundable: Certain services may be explicitly designated and labeled as "No Guarantee," "No Refund," "Non-Refundable," or similar language on the service listing page at the time of purchase. Orders for such services are not eligible for refunds under any circumstances, including non-delivery, partial delivery, or quality concerns. By placing an order for a non-refundable service, you acknowledge and accept the associated risk.
• Post-guarantee-period drops: Decreases, drops, or losses in engagement, followers, views, or other metrics that occur after the expiration of the applicable Refill Guarantee period (if any) are not eligible for refunds or refills. The guarantee period is the exclusive window during which drop-related remedies are available.
• Duplicate orders placed by user error: Orders that are duplicated, repeated, or placed in excess due to user error, multiple submissions, double-clicking, browser refresh, or similar user-initiated actions are not eligible for automatic refunds once they have transitioned beyond Pending status. You are responsible for reviewing your orders before submission and for utilizing the Pending order cancellation feature (Section 2) promptly to cancel any unintended orders before they are processed.
• Social media platform policy changes: Changes to the terms of service, community guidelines, content policies, algorithm, API, or any other aspect of any social media platform that affect the delivery, retention, visibility, or measurement of engagement previously delivered through the Services are not grounds for refunds. NotPanel has no control over social media platform policies and is not responsible for the impact of platform changes on previously delivered services.
• Promotional credits, bonuses, and referral earnings: Promotional credits, bonus credits, sign-up bonuses, referral commissions, affiliate earnings, and any other non-deposited funds added to your Wallet through promotional programs, marketing campaigns, or referral activities are not refundable and cannot be withdrawn, transferred, or converted to cash or external payment under any circumstances.
• Concurrent orders on multiple platforms: If you place orders for the same social media account, post, or content item on multiple SMM panels, services, or platforms simultaneously, and this concurrent ordering results in delivery issues, discrepancies, inaccurate counts, or other problems, refunds are not available. It is your responsibility to avoid placing conflicting or overlapping orders across multiple service providers.
• User-initiated account setting changes during delivery: If you make changes to the target social media account's settings during the delivery period -- including but not limited to changing the account to private, modifying the username or handle, changing the profile URL, altering bio information, enabling two-factor authentication restrictions, or modifying any other account setting that may affect delivery -- and such changes result in delivery failure or partial delivery, refunds are not available for the affected order.

The withdrawal of unused account balance from your NotPanel Wallet to your original payment method or an external financial account is handled on a strictly case-by-case basis and is subject to the following terms, conditions, limitations, and requirements. Withdrawal of account balance is not an automatic right and is subject to approval by our support team in its sole and reasonable discretion. The availability of withdrawal is contingent upon verification of your identity, the source of the funds, compliance with applicable anti-money laundering regulations, and the satisfaction of all conditions described below:

• Minimum withdrawal amount: The minimum balance required to be eligible for a withdrawal request is ten United States dollars ($10.00). Withdrawal requests for amounts below this minimum threshold will not be accepted or processed. The minimum withdrawal amount may be adjusted from time to time at NotPanel's sole discretion, and any changes will be communicated through the Services.
• Processing fee: A processing fee of up to ten percent (10%) of the requested withdrawal amount may be applied to cover administrative costs, payment processing fees, currency conversion charges, and other expenses associated with processing the withdrawal. The exact fee amount will be communicated to you before the withdrawal is finalized, and you will have the opportunity to confirm or cancel the withdrawal before the fee is applied.
• Exclusion of promotional and referral funds: Promotional credits, bonus credits, sign-up bonuses, referral commissions, affiliate earnings, and any other non-deposited funds are excluded from withdrawal eligibility. Only funds that were deposited by you through a verified payment method are eligible for withdrawal. The withdrawable balance will be calculated by subtracting all promotional and referral credits from your total Wallet balance.
• Withdrawal request submission: To initiate a withdrawal request, submit a support ticket through the NotPanel dashboard or contact our support team at support@notpanel.com, specifying the desired withdrawal amount and your preferred payment method for receiving the funds. Our support team may request additional information or documentation to verify your identity and the source of the funds before processing the withdrawal.
• Processing time: Approved withdrawal requests are processed within five (5) to ten (10) business days from the date of approval. Actual receipt of funds may take additional time depending on the payment method, financial institution, and jurisdiction involved. NotPanel is not responsible for delays caused by third-party payment processors, banks, or other financial institutions.
• Verification and compliance requirements: NotPanel reserves the right to request identity verification documents, proof of deposit, transaction history, or other documentation before processing any withdrawal request, in compliance with applicable anti-money laundering, know-your-customer, and other regulatory requirements. Failure to provide requested documentation within a reasonable timeframe may result in the denial or delay of the withdrawal request.

You must contact our customer support team at support@notpanel.com before filing any dispute, chargeback, reversal, or claim with your bank, credit card issuer, payment provider, or any other financial institution. Failure to do so will result in the consequences described below.

NotPanel takes chargebacks, payment disputes, and unauthorized reversal claims extremely seriously. Filing a chargeback or payment dispute without first contacting our support team and attempting to resolve the matter directly is considered a violation of this Policy and our Terms of Service. The following consequences and policies apply to chargebacks and payment disputes:

• Immediate and permanent account suspension: Filing a chargeback, payment dispute, reversal claim, or similar action with your bank, credit card issuer, payment processor, or any other financial institution without first contacting NotPanel's customer support team and allowing a reasonable period (not less than seventy-two (72) hours) for investigation and resolution will result in the immediate and permanent suspension of your NotPanel account, without prior notice, without the opportunity to cure, and without any right to reinstatement. All remaining account balance, pending refunds, and accrued credits will be forfeited upon suspension.
• Pursuit of disputed amounts and associated fees: NotPanel reserves the right to pursue the recovery of the full disputed amount, plus any and all fees, charges, penalties, and costs incurred by NotPanel as a result of the chargeback or dispute, including but not limited to: chargeback fees imposed by payment processors; administrative and investigation costs; legal fees and expenses; and any other direct or consequential damages arising from the chargeback. We may pursue recovery through any lawful means available to us, including referral to collections agencies.
• Comprehensive transaction documentation: NotPanel maintains detailed, timestamped, and auditable records of all payment transactions, deposits, order placements, service deliveries, refund issuances, and account activities. These records serve as evidence in the chargeback dispute process and will be submitted to the relevant payment processor, bank, or financial institution in response to any chargeback or dispute claim.
• Removal of delivered services: Upon detection of a chargeback or payment dispute, NotPanel reserves the right to take immediate action to reverse, remove, cancel, or otherwise reclaim any and all services that were delivered in connection with the disputed transaction, to the extent technically feasible. This may include, without limitation, the cancellation of pending orders, the cessation of ongoing deliveries, and the submission of cancellation requests to third-party Providers.
• Blacklisting and fraud prevention: Users who file chargebacks without first contacting support may be added to our internal fraud prevention systems and may be prohibited from creating new accounts or making future purchases through the Services. Information about fraudulent chargebacks may be shared with our payment processors and fraud prevention partners as permitted by applicable law.

We strongly urge you to contact our customer support team at support@notpanel.com before taking any action with your bank or payment provider. Our support team is available to investigate and resolve the vast majority of payment-related issues within twenty-four (24) hours, and we are committed to finding a fair and mutually acceptable resolution to any legitimate concern. Filing a chargeback should always be a last resort after all other avenues of resolution have been exhausted.

To the fullest extent permitted by applicable law, in no event shall NotPanel, its officers, directors, employees, agents, affiliates, successors, or assigns be liable to you or any third party for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, goodwill, data, business opportunities, or anticipated savings, arising out of or in connection with: (a) your use of or inability to use the Services; (b) any order placed through the Services; (c) any refund or refund denial under this Policy; (d) the actions or omissions of any third-party Provider; (e) any changes to social media platform policies or algorithms; or (f) any other matter related to the Services or this Policy, regardless of the theory of liability (whether in contract, tort, strict liability, or otherwise) and even if NotPanel has been advised of the possibility of such damages.

In any event, NotPanel's total aggregate liability to you for all claims arising out of or related to this Policy and the Services shall not exceed the total amount you have deposited into your NotPanel account during the twelve (12) month period immediately preceding the event giving rise to the claim, or one hundred United States dollars ($100.00), whichever is greater.

NotPanel reserves the right to modify, amend, update, revise, supplement, or otherwise change this Refund Policy at any time, at our sole and absolute discretion, with or without prior notice. When we make changes to this Policy, we will update the "Last Updated" date displayed at the top of this page. For changes that we determine to be material -- including but not limited to changes that affect refund eligibility criteria, refund calculation methods, non-refundable conditions, or withdrawal terms -- we will make reasonable efforts to notify you through one or more of the following methods: a prominent notice on the Services, an in-platform announcement, or an email to the address associated with your account. Your continued use of the Services following the posting of any changes to this Policy constitutes your acknowledgment, acceptance, and agreement to be bound by the revised Policy. All refund requests will be evaluated under the version of the Policy in effect at the time the order was placed, unless otherwise specified.

For all refund requests, inquiries about this Policy, questions regarding order status, withdrawal requests, or any other matter arising out of or related to this Refund Policy, please contact our customer support team using any of the following methods. We are committed to responding to all inquiries promptly and to resolving all legitimate concerns in a fair and transparent manner:

• Email: support@notpanel.com
• Support ticket system: notpanel.com/dashboard/support

Our customer support team endeavors to acknowledge all inquiries within twenty-four (24) hours of receipt and to provide a substantive resolution or response as quickly as practicable, typically within one (1) to three (3) business days depending on the complexity of the matter and whether coordination with third-party Providers is required. For urgent matters, including chargebacks or payment disputes, please clearly indicate the urgency in your subject line to ensure expedited handling.